Privacy Policy

Information we collect

We collect information needed to operate Harvest and support real estate prospecting workflows. This may include account and profile information such as your name, email, phone number, brokerage, agent profile, business or brokerage mailing address, signature block, and license or jurisdiction information if you provide it or if a feature collects it.

If you contact us through the public website, we collect the name, work email, team or brokerage, and outreach goal you submit. We record your inquiry in our owner sales system and email it to Harvest so we can respond. We also use limited network information to rate-limit the form and prevent abuse.

We collect team and workspace information such as team names, members, roles, invites, visibility settings, plan or entitlement status, and workspace activity. We collect listing, property, and farm information such as listing addresses, property details, farm boundaries, nearby homeowner records, lead status, notes, dispositions, call outcomes, follow-up tasks, campaign records, exports, unsubscribes, opt-outs, do-not-contact flags, suppression records, and related audit history.

When contact or skip-trace features are used, Harvest may process homeowner or prospecting data such as names, property addresses, mailing addresses, phone numbers, email addresses, property attributes, ownership signals, estimated values, DNC or suppression flags where applicable, and provider confidence or match information. This data may be inaccurate, incomplete, outdated, or misattributed, and users should verify it before relying on it.

If you use AI or voice features, we may process the prompts, listing/contact context, notes, drafts, transcripts, summaries, scripts, emails, texts, campaign copy, and other inputs and outputs needed to fulfill the feature. We also collect device, diagnostics, usage, log, crash, security, and performance information, and Apple purchase transaction identifiers for App Store purchases. We do not collect payment card numbers through Harvest; App Store payments are handled by Apple.

Sources of information

We collect information directly from you when you create an account, complete your profile, set up a team, upload or enter listings, import contacts, create farms, write notes, generate drafts, export data, contact support, or otherwise use Harvest.

We may receive information from team members or administrators, public and property records, listing or property context you provide, third-party property/contact/skip-trace providers, service providers, device permissions you choose to grant, Apple, authentication providers, email providers, diagnostics providers, and AI providers when you trigger AI features.

Device permissions are optional and controlled by your device settings. Harvest may request location, contacts, camera/photos, microphone, notification, or related permissions only when a feature needs them. You can change permissions in iOS Settings.

How we use information

We use information to provide, maintain, secure, and improve Harvest. This includes creating farms around listings or properties, identifying nearby homeowners and property context, organizing CRM and follow-up tools, routing team work, maintaining team separation, preparing reports, managing support requests, troubleshooting bugs, preventing abuse, securing accounts, maintaining audit logs, and processing App Store purchase status.

Harvest may use information to generate or help prepare scripts, texts, emails, campaign copy, follow-ups, summaries, notes, and other draft assistance. Users must review all generated content before use and remain responsible for legal, brokerage, licensing, MLS/listing-data, DNC/TCPA, CAN-SPAM, fair housing, and privacy compliance.

We use opt-out, unsubscribe, suppression, DNC, and do-not-contact information to help users avoid contacting people who should not be contacted and to honor applicable requests. Harvest does not guarantee that these controls make every outreach action lawful in every jurisdiction.

AI processing

AI features are user-triggered. When you ask Harvest to generate a script, text, email, campaign copy, summary, briefing, transcription, or other AI-assisted output, relevant listing, contact, note, audio, transcript, team, or account context may be sent to supported AI providers to fulfill that request.

Harvest does not sell customer data. Harvest does not use customer data to train Harvest-owned general AI models. We configure supported AI providers, where available, to process customer data for the requested feature and not to train their public models. Third-party AI providers process data under their applicable terms and data-processing commitments.

AI output may be wrong, incomplete, outdated, biased, or unsuitable for a particular recipient or jurisdiction. Do not enter unnecessary sensitive information, and review AI output before using or sending it.

How we share information

We share information with service providers that help us operate Harvest, including hosting, database, authentication, storage, email, diagnostics, analytics, crash reporting, security, customer support, AI, property data, skip-trace/contact data, and other infrastructure providers.

We share information with Apple as needed for App Store purchases, push notifications, sign-in or device services, and related platform requirements. We may share limited information with team members or team administrators according to workspace roles and visibility settings.

We may disclose information if required by law, subpoena, court order, government request, legal process, safety request, or to protect Harvest, users, contacts, or the public. We may also share information in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate protections.

Email, campaign, and suppression records

Harvest may store email campaign records, exported recipient lists, generated copy, sender identity, unsubscribe or opt-out records, suppression flags, and related audit events. These records help provide the service, troubleshoot issues, enforce acceptable use, and honor opt-out or do-not-contact requests.

If you export emails or contact data from Harvest, you are responsible for using that data only in lawful systems and honoring unsubscribe, suppression, do-not-contact, and other applicable obligations.

Data sale, sharing, and advertising

Harvest does not sell customer data for money. Based on our current launch implementation, Harvest does not share personal information for cross-context behavioral advertising. If that changes, we will update this policy and provide required choices.

Harvest may use service providers to process data for the business purposes described in this policy. We may also use aggregated or de-identified information to understand product performance, improve reliability, model costs, and plan features, so long as it does not identify a particular person or household.

Retention

We retain information for as long as needed to provide Harvest, comply with legal and tax obligations, resolve disputes, enforce agreements, protect the service, and maintain security or abuse-prevention records.

If you delete your account, Harvest will remove or de-identify account data within a reasonable period, except where we need to retain information for legal, tax, audit, payment, security, fraud-prevention, abuse-prevention, backup, or dispute-resolution purposes. Team data may also remain available to a team or brokerage account when appropriate.

Suppression, unsubscribe, opt-out, and do-not-contact records may be retained as needed to honor those requests. Audit logs may be retained for security, legal, tax, compliance, and abuse-prevention purposes. Raw voice/audio files, transcripts, or summaries are retained according to the feature behavior and user/team settings available in the app; where deletion tools are available, deletion may still be subject to backup, audit, legal, or security retention.

Your choices and rights

You can update account and profile information in Harvest where the app provides editing tools. You can request access, export, correction, deletion, or other privacy help by emailing joe@harvest-app.net. You can also request that Harvest suppress a homeowner/contact record from future Harvest-controlled outreach workflows by emailing joe@harvest-app.net.

You may unsubscribe or opt out of Harvest marketing emails using the instructions in those emails or by contacting us. Transactional, account, security, billing, legal, and service-related messages may still be sent where permitted.

If you use Harvest as part of a team, some data may be controlled by your team, brokerage, or administrator. We may direct certain requests to that organization or require verification before acting on a request.

California and state privacy rights

Residents of California and certain other states may have rights to know, access, correct, delete, or obtain a copy of personal information, and to opt out of certain sale, sharing, targeted advertising, or profiling activities. Harvest does not sell personal information for money and, based on the current launch implementation, does not share personal information for cross-context behavioral advertising.

The categories of information we may collect include identifiers, account/profile information, commercial information, internet or device activity, geolocation information if you grant location permission, audio information if you use voice features, professional or employment-related information, inferences or product analytics, and property/contact/prospecting information. Sources and purposes are described above.

To exercise rights, email joe@harvest-app.net. We will verify requests as required by law and will not discriminate against you for exercising applicable privacy rights.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including encryption in transit and provider-supported security controls. No system is perfectly secure. Use a strong, unique password, protect your devices, and contact us promptly if you suspect unauthorized access.

Children's privacy

Harvest is a business tool for real estate professionals and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information to Harvest, email joe@harvest-app.net and we will take appropriate steps.

International use

Harvest is operated primarily for users in the United States. If you access Harvest from another location, you understand that information may be processed in the United States or other locations where our service providers operate. If you contact people outside the United States, you are responsible for complying with laws that apply to those communications, including CASL where applicable for Canada.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice in the app, by email, or by another reasonable method. The version and effective date above show the latest revision.